Terms And Conditions

Placing an order through our website is quick and easy.

Browse our collection of bouquets, choose your preferred size and delivery date, and add your card message. When you’re ready, click Add to Cart

You can continue browsing or head straight to checkout. At checkout, you’ll be asked to enter your email address and agree to our Terms & Conditions, then click Checkout.

You’ll then be taken to the Shipping & Delivery page, where you can enter the recipient’s name, delivery address, and contact number. Payment is processed securely via Squarespace Payments.

Once your order has been placed, you’ll receive an email confirmation.

Flower Designs & Substitutions

We’re currently growing our portfolio, so not all images on our website show our own work. These images are intended as examples of our style and aesthetic.

As flowers are a natural and seasonal product, the bouquet you receive may vary slightly, but will always be as close to the images shown as possible.

For specific requests or bespoke designs, we recommend calling us to place your order.

Because flowers are seasonal, Evergreen & Petal reserves the right to substitute stems where necessary. Any substitutions will always be of equal or greater value and quality.

Changes, Cancellations & Peak Periods

If you need to make changes to your order, please call us on 07814 735972. We’ll always do our best to help, however we can only guarantee amendments made at least 24 hours in advance. Once an order has been dispatched, changes cannot be made.

During peak periods such as Valentine’s Day and Mother’s Day, we’re unable to guarantee changes within 48 hours of the delivery date.

Order cancellations cannot be guaranteed and are made at the discretion of Evergreen & Petal. Please contact us directly on 07814 735972. If flowers have already been purchased or set aside for your order, it cannot be cancelled. As flowers are perishable goods, they cannot be resold.

Online payments are made through Squarespace payments.

A non-refundable deposit of 20% is required to secure your wedding date. Your date will be not be secured without a deposit. Payments can be made via bank transfer. For specific wedding terms and conditions please see your bespoke purposal.

All of our deliveries are contact-free. We will place the order on the recipients doorstep, knock and step away.

Our delivery team endeavour to deliver to the recipient, however if no one is home a calling card is left with details of where the flowers have been left. This would either be in a safe place or with a neighbour, if they are willing to take responsibility for the delivery. If either of those options are not possible we will return the flowers to the shop and redeliver them once we have contacted the recipient or they can be collected by the recipient. We can only try to deliver flowers twice.

In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels and other business locations, the acceptance of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

Where goods have been correctly delivered we can not accept responsibility if the intended recipient has moved, or lives elsewhere. If we have difficulty delivering the goods to the recipient we have the right to contact the recipient using the details you provide on the order form.

We are unable to offer timed deliveries except for wedding and funeral orders.

Complaints should be made via email with details of your order including the name and address of the recipient. Complaints need to be made within 24 hours and include photographic evidence if required. We will investigate your complaint and when found genuine, you will be offered a replacement or refund depending upon the nature of the complaint.